Privacy Policy

Effective Date:1/2/2025

At OutTa Timber, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, purchase our products, or contact us.

1. Information We Collect

We may collect personal information, including but not limited to:

  • Your name, email address, phone number, and shipping address when you make a purchase or contact us.

  • Payment details (processed securely through third-party payment providers; we do not store your financial information).

  • Any information you provide voluntarily, such as inquiries about our products or custom orders.

We may also collect non-personal information, such as website usage data, to improve our services and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and customer support.

  • Respond to inquiries and provide information about our products.

  • Improve our website, marketing, and services.

  • Comply with legal and regulatory requirements.

We do not sell, trade, or rent your personal information to third parties.

3. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no online data transmission is completely secure, and we encourage you to take precautions when sharing personal information.

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to disable cookies if you prefer.

5. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites, and we encourage you to review their policies.

6. Your Rights & Choices

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at [Your Contact Email].

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 info@outtatimber.com

Return Policy

At OutTa Timber, every piece we create is handcrafted with the utmost care and attention to detail. Due to the bespoke nature of our work, all sales are final, and we do not accept returns or exchanges.

However, if the outer timber has reacted unexpectedly with the resin, causing a structural issue, we will assess the situation on a case-by-case basis. If a genuine material defect is found, we will work with you to find a suitable resolution.

If you believe your piece has a material defect, please contact us within 10 days of delivery with detailed photos and a description of the issue.

Thank you for understanding and supporting handcrafted artistry.

Shipping & Handling Policy

At Outta Timber, every piece is handcrafted with care, and we take great precautions to ensure your order arrives safely. Due to the size, weight, and bespoke nature of our pieces, shipping and handling require special attention.

1. Standard Shipping

  • Most of our pieces, including river resin tables, are 1250mm long, 650mm wide, and 500mm high and can weigh over 50kg.

  • Standard shipping includes professional packaging and freight services to ensure safe delivery.

  • Delivery times vary based on location, and we will provide tracking details once dispatched.

2. Oversized & Heavy Items

  • Some of our pieces may exceed standard dimensions or weight limits, requiring special handling.

  • For larger or heavier items, we will coordinate custom shipping solutions, which may include:

    • Freight carriers with tail-lift trucks for heavy loads.

    • Crated shipping for added protection.

  • Additional shipping fees may apply based on size, weight, and destination.

3. Delivery & Access Considerations

  • Please ensure that your delivery location can accommodate large items.

  • If special access is required (e.g., stairs, narrow hallways, or rural areas), let us know in advance so we can arrange suitable delivery options.

4. Shipping Costs

  • Shipping costs are calculated based on size, weight, and destination.

  • A shipping estimate will be provided at checkout or after discussing custom orders.

  • For international shipping, please contact us for a quote.

5. Packaging & Handling

  • Each piece is securely packed to prevent damage during transit.

  • We use protective wrapping, custom crates, or reinforced packaging depending on the size and fragility of the item.

6. Shipping Insurance

  • All shipments include basic insurance for transit damage.

  • For high-value items, we recommend purchasing additional insurance.

7. Damages & Claims

  • We take every precaution to ensure safe delivery, but if an item arrives damaged:

    • Report the issue within 48 hours of receiving your order.

    • Provide clear photos of the damage and packaging.

    • We will work with the carrier to resolve the issue and determine a suitable solution.

8. Local Pickup & Custom Delivery

  • Local pickup is available from our workshop by appointment.

  • If you're within Victoria, we may offer personal delivery for an additional fee.

If you have any special shipping requests or need a custom quote, feel free to contact us at info@outtatimber.com

Terms & Conditions

Effective Date: 1/2/2025

Welcome to Outta Timber. By accessing our website, purchasing our products, or engaging with our services, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General

  • These terms govern your use of our website https://www.outtatimber.com/ and any transactions or interactions with Outta Timber.

  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

  • All our products are handcrafted and bespoke, meaning variations in color, grain, resin flow, and finish are natural and expected.

  • While we aim to represent our products as accurately as possible, slight differences between images and the final product may occur.

  • Due to the nature of timber and resin, we cannot guarantee absolute uniformity or specific grain patterns.

3. Custom Orders

  • Custom orders require a non-refundable deposit before production begins.

  • Lead times for custom pieces vary and will be communicated at the time of order.

  • Once production has started, no changes or cancellations can be made.

  • We reserve the right to decline or modify custom requests that are not feasible or do not align with our craftsmanship standards.

4. Pricing & Payments

  • All prices are listed in [Your Currency] and are subject to change without notice.

  • Full payment is required before dispatch for standard products.

  • For custom orders, payment schedules will be outlined in the agreement.

  • We accept payments via Credit Card, Bank Transfer, Phone.

5. Shipping & Handling

  • See our Shipping & Handling Policy for full details on delivery processes.

  • Customers are responsible for ensuring that their delivery location can accommodate large or heavy furniture pieces.

  • Additional charges may apply for special delivery requirements, including remote areas or difficult access.

6. Returns & Warranty

  • All sales are final. Due to the bespoke nature of our work, we do not accept returns or exchanges.

  • If a material defect (e.g., unexpected timber-resin reaction) is identified, we will assess the situation and determine an appropriate resolution.

  • Warranty does not cover natural timber movement, improper care, or damage caused by misuse, exposure to extreme conditions, or failure to follow care instructions.

7. Intellectual Property & Design Rights

  • All product designs, images, and content on our website and social media are intellectual property of Outta Timber.

  • You may not copy, reproduce, or use our designs, concepts, or images without express written permission.

  • Custom orders inspired by our existing work remain part of our portfolio and may be recreated or modified for future sales.

8. Website Usage

  • Our website is for personal and informational use. You may not use it for unlawful or unauthorized purposes.

  • We are not responsible for any technical errors, downtime, or security issues beyond our control.

  • Any links to third-party websites are for convenience only; we do not endorse or take responsibility for their content.

9. Liability Disclaimer

  • Outta Timber is not liable for indirect, incidental, or consequential damages related to product use, shipping delays, or website functionality.

  • Our furniture is designed for indoor use unless otherwise specified—exposure to direct sunlight, moisture, or extreme conditions may cause damage.

10. Governing Law

  • These terms are governed by the laws of Australia Victoria . Any disputes shall be resolved through negotiation or, if necessary, in the appropriate courts.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

📧 info@outtatimber.com